Customer Service and Support

Technical support is free for 30 days and can be extended with a maintenance agreement. SmartErgo also offers installation scripting assistance and training programs (end user and administrative). Email support is available anytime at support@SmartErgo.com.

Let us know what you think of our products and services. Responses are usually immediate or within a few hours on business days.

Frequently Asked Questions

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Service

The SmartErgo Difference: Experience, References, Success!

Have you ever purchased a product and then, when you have a question or need, you cannot seem to find the company anymore? At SmartErgo, we're dedicated to the exact opposite client experience. We know that clients and their needs are the reason we're in business. We invest the time needed to get to know you and understand your needs.

From extensively working with clients over the past decade, we have solid references available for organizations serious about enterprising an ergonomic solution in their organization. A number of our clients have won awards in recognition of their achievements utilizing our ergonomic solution tools (see Client Awards). In fact, a number of our champions within our client organizations have received promotions and jokingly refer to us as Promotions-R-Us, Inc. with their peers.

In addition, our clients have bestowed a variety of awards on SmartErgo employees for excellence in service, for how we run our business and how we work with them as partners in general.

	Award to SmartErgo employees from Lockheed Martin for: "Small Business of the Year"
	Award to SmartErgo employees from Lockheed Martin for "Outstanding Vendor Support"

Over the past decade, we have developed a wealth of experience with clients and we're dedicated to helping you through each of the seven steps involved in "Enterprising a Computer Ergonomic Management Software Solution":

       Needs Analysis, Requirements

       Solution Identification, Projecting ROI

       Involving your IT Group & Decision Makers

       Funding & Budgeting Process

       Implementation & Post-install Ongoing Management Plan

       Implementation & Rollout

       Ongoing Management: Getting the most out of your Computer Ergonomic
          Management Software Solution

We have the resources, along with your partnership, to accomplish these steps in as little as a week, or on whatever timeline works best for your schedule, plan and organization.